Return policyUpdated 5 months ago

We want you to be completely satisfied with your purchase from DYLAN KAIN. If for any reason you are not satisfied, simply return your item through our return portal within 14 days of delivery* and let us take care of the rest. DYLAN KAIN RETURN Portal

Due to hygiene reasons, pierced earrings are unable to be returned for change of mind, unless deemed faulty.

Returns must be submitted through our return portal and mailed within 14 days from delivery receipt. 

*All orders placed between 16th November and 31st  December 2023 will have an extended returns period of up to 45 days from the date of the order fulfilment. 

All returned products must be in perfect condition, unused, unworn, and with the original tags and packaging attached (including boxes and dust bags). If your return does not comply with these conditions, we cannot accept your items and they may be rejected and returned to you. 

Please note that all shipping fees, customs duties, and taxes are non-refundable through DYLAN KAIN.

Costs associated with return shipping are the responsibility of the sender. A return fee of $10 will apply to Australian returns to cover the return shipping label and will be deducted from any store credit amount. New Zealand and International returns can be made in the Return Portal, but return shipping is the customer's responsibility. 

Dylan Kain will not be held liable if the item is lost in transit and therefore recommends that you send all returns by trackable, insured Registered Post or via courier.

FULL PRICE ITEMS - can be returned for a credit note or exchange.

SALE ITEMS - refers to items purchased during a promotional sale, or items purchased using a discount code that can only be returned for a credit note or exchange. 

FINAL SALE ITEMS - refers to any items that are marked "final sale". All Final Sale items cannot be returned, unless in the event of them being faulty. 

SAMPLE SALE ITEMS - refers to any items that are purchased from Dylan Kain as a sample or bought at a sample/ studio sale. All Final Sale items are final and are not eligible for return. All Sample purchases void any warranty stated on our website. Samples may have been used for photoshoots or showrooms and may have imperfections or defects substitute packaging may be provided.