We want you to be completely satisfied with your purchase from DYLAN KAIN. If for any reason you are not satisfied, simply return your item through our return portal within 14 days of delivery* and let us take care of the rest. DYLAN KAIN RETURN Port
We believe in creating high-quality designer pieces to wear (and love) for a long time. We stand by the quality of our manufacturing and offer a 12-month warranty*. All items are hand checked for quality prior to leaving our warehouse for quality ass
1. Visit our online DYLAN KAIN RETURNS portal to request a return. 2. Select the items you'd like to return. 3. Specify whether you would like an exchange or store credit. Please check our Returns Policy to learn more regarding eligible returns. 4.
1. Visit our online DYLAN KAIN RETURNS portal to request a return. 2. Select the items you'd like to return. 3. Specify whether you would like a refund, exchange, or store credit. Return shipping is charged at a flat fee of $10 per return (Australia
If you receive the wrong item please complete a return request via our DYLAN KAIN RETURNS Portal and ensure you attach photo evidence of the wrong item. Once validated, our customer care team will contact you with a free post-returns label.
Sale items refer to items purchased during a promotional sale, or items purchased using a discount code can only be returned for a credit note or exchange. FINAL SALE ITEMS - refers to any items that are marked "Final Sale" or items purchased at a s
Costs associated with return shipping are the responsibility of the sender. A return fee of $10 will apply to Australian returns to cover the return shipping label and will be deducted from any store credit amount. New Zealand and International retur
If you discover any defect or manufacturing fault within the 12-month warranty term, please kindly contact our support team here. Please provide our team with images of the damage, defect, or fault for a preliminary assessment together with proof of
If you discover any defect or manufacturing fault even outside of the 12-month warranty term, please contact us so we can look after you. In some cases, we may be able to offer a bag spa or replace parts and components for a small fee. Please provide
If the product is found not to have a defect or deemed out of warranty or considered general wear and tear, will ship the product back to you. Shipping costs for products deemed not faulty will be at the customer’s expense. If the product is deemed n
We offer easy online exchanges within 14 days from delivery. Submit your online return through the DYLAN KAIN RETURNS portal and follow the steps to select your exchange product. If there is any price difference, you will be able to pay directly in
Store Credits are valid for 1 year from the date of issue and will be emailed to you as a gift card with a unique code to use online at dylankain.com. If you have purchased an item using store credit, any unused balance will remain on that gift card
Gift Cards are not eligible for return or refund.
If you have purchased using Afterpay, lay-buy, Klarna, zip pay or another buy now pay later option, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.
Please allow up to 5 business days for your return to be processed once it arrives back at our warehouse. You will receive an email when our team has received your return and again when your return is processed. Please contact us at customerservice@d
A bag spa will consist of a deep clean and conditioning treatment applied to the leather and interior of the product. We may replace broken or tarnished hardware were possible.